We are dedicated to providing outstanding customer support for all products purchased from us. If the product you have purchased is faulty in any way we suggest that you contact Immersive Optics as soon as possible so that you can be given the correct guidelines on what to do with the product.
Returned goods will not be accepted without prior authorisation. Our delivery and logistics are managed by third party, and Return Authorisation is absolutely mandatory to make sure the goods are properly handled. Please e-mail for a Return Authorisation number (RA#) prior to returning any goods and ensure this number is quoted on all paperwork and packaging.
In order to confirm your product is within the warranty period we will require the original or a copy of the purchase receipt or invoice that details the date of purchase. Wherever possible if you are sending faulty product back please try to send it back complete i.e. case, box, manual etc.
When sending the product back it would be helpful if you could send a letter explaining the fault with product to help us confirm the fault. Please also include contact telephone number and the return address you would like the repaired or replaced product going to.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Depending on the nature of the fault you will be informed whether the product can be repaired, or needs to be replaced.
Contact us at info@immersive-optics.com for questions related to refunds and returns.