Privacy Policy for Mobile Applications
Last updated: 8 May 2026
This Privacy Policy explains how Immersive Optics Limited (“we”, “our”, or “us”) collects, uses, stores, and protects information when you use our mobile applications, including SwiftRange and any other mobile applications published by Immersive Optics Limited (collectively, the “Apps”).
By downloading, installing, or using our Apps, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Immersive Optics Limited is a company registered in United Kingdom.
Immersive Optics Limited is committed to protecting your privacy and handling your personal data responsibly and transparently.
If you have any questions regarding this Privacy Policy or your personal data, you may contact us at:
Email: info@immersive-optics.co.uk
2. Information We May Collect
Depending on the features used within the Apps, we may collect the following categories of information:
Information You Provide Voluntarily
We may collect information that you voluntarily provide to us, including:
- Customer support enquiries
- Survey responses
Providing this information is optional, and can be done outside of the applications. Applications themselves do not collect any of this data.
Device and Technical Information
When you use the Apps, we may automatically collect certain technical information, including:
- Crash reports and diagnostics
- Usage statistics and interaction data
- Language and regional settings
This information helps us maintain App security, improve performance, diagnose technical issues, and enhance user experience.
Location Information
Some App features may require access to approximate or precise device location data. Location access will only be requested where necessary for App functionality and can be controlled through your device settings. Location information is only used locally in the app and is not passed anywhere beyond your devices.
Camera, Storage, Bluetooth, and Other Permissions
Certain App functions may request permission to access device features such as:
- Camera
- Photo library or storage
- Bluetooth
- Nearby devices
- Notifications
Permissions are requested only when required for specific App functionality. You may disable permissions at any time through your device settings, although some features may no longer operate correctly.
3. Analytics and Diagnostics
We may use third-party analytics and crash reporting services to help us understand how users interact with the Apps and to improve stability and functionality.
These services may collect information such as:
- Device identifiers
- Usage statistics
- Session duration
- Crash logs
- Performance data
Analytics data is generally aggregated and used for service improvement purposes.
4. Advertising
Our Apps may display promotional content relating to our own products and services. We do not sell your personal data to advertisers.
If third-party advertising services are used in future versions of the Apps, this Privacy Policy will be updated accordingly.
5. How We Use Your Information
We may use collected information to:
- Provide and maintain the Apps
- Deliver requested products or services
- Respond to enquiries and provide customer support
- Improve App functionality, reliability, and performance
- Send important service or security notifications
- Monitor and prevent fraud, misuse, or security issues
- Comply with legal obligations
We will only process your personal data where we have a lawful basis to do so under applicable data protection laws.
6. Sharing Your Information
We do not sell personal information.
We may share information with trusted third-party service providers who assist us in operating the Apps and providing related services, including:
- Cloud hosting providers
- Analytics providers
- Customer support platforms
- Payment processors
- Communication service providers
These providers are authorised to process information only as necessary to provide services on our behalf.
We may also disclose information:
- Where required by law or legal process
- To protect our rights, users, or property
- In connection with a business transfer, merger, or acquisition
7. Data Storage and Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.
Information may be processed or stored in countries outside the United Kingdom or European Economic Area where our service providers operate. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting, or reporting obligations.
When information is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Depending on your location and applicable laws, you may have rights including:
- Access to your personal data
- Correction of inaccurate information
- Deletion of personal data
- Restriction of processing
- Withdrawal of consent
- Objection to certain processing activities
- Data portability
You may also opt out of marketing communications at any time by using the unsubscribe option provided in communications or by contacting us at:
10. Children’s Privacy
Our Apps are not directed towards children under the age of 18, and we do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected without appropriate consent, we will take steps to delete it promptly.
11. Third-Party Services and Links
The Apps may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of third-party services.
Users should review the privacy policies of any third-party services they access.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, App functionality, or our business operations.
Updated versions will be published within the Apps or through other appropriate channels. Continued use of the Apps after updates become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Information
If you have questions about this Privacy Policy or your personal data, please contact:
Immersive Optics Limited
Email: info@immersive-optics.co.uk